Return Policy

We care about our customers’ satisfaction and always strive to provide high-quality products. If you are not satisfied with the product you received, you may request a refund or exchange the product in accordance with the following terms and conditions.

Refund and Exchange Terms and Conditions:

1. You must notify us of your desire to return the product within 14 days from the date of receipt of the product.

2. The product must be unused and in its original condition and must be accompanied by all original accessories.

3. We will review the request and the product to verify compliance with the return conditions.

4. If the return is approved, we will refund the amount paid to you through the payment method used or send you a replacement product, according to your preference.

5. In the event of manufacturing defects or damage to the product due to a cause attributable to the company, we will bear the shipping costs related to the return.

6. For international orders, the esteemed customer must bear all shipping costs and any charges arising from shipping if the reason for the return is personal dissatisfaction, a change of mind, or any other reason not attributable to Amal Kuwait Company.

7. We reserve the right to reject any return request if the terms and conditions of the policy have not been complied with.

8. If payment was made through Tamara, the refund to the customer will be processed through Tamara, and Amal Kuwait Company bears no responsibility in this regard.

How to Request a Return:

To request a return, please contact us by telephone at (+965 66668121) or via WhatsApp by clicking the following link (https://wa.link/aj3h3o) and provide the details required for the return request.

Note:
The customer must inspect the goods immediately upon receipt and report any damage or defects arising during shipping in a timely manner. Please comply with the above-mentioned terms and conditions to ensure that the return process is facilitated.